Town business,
answered plainly.
Ask a question, report an issue, or start any common form. Our assistant reads every ordinance, department page, and past resolution — then routes you to the right team with the context they need.
Answers cite the source. Forms can be pre-filled from a plain-English description. Every AI action is reviewed by staff before anything goes back to you.
Start something common.
Four of the five most-used requests take under three minutes. Pick one — our assistant will fill the rest from what you type.
Report a street issue
Potholes, streetlights, sidewalks, trees. Upload a photo and drop a pin; we classify and route.
License a dog
Annual renewals due April 1. Two-minute flow with rabies-cert upload.
Apply for a block-party permit
Close a residential street for a neighborhood event. Pulls the bylaw checklist for you.
Request public records
10-business-day response under Massachusetts Public Records Law.
What's happening in town.
Posted by staff, sometimes with an AI-drafted summary. All posts pass a human review gate before publishing.
- Mar 18, 2025Service Alert
Scheduled water-main flush — west side neighborhoods, Mar 24–27
DPW will conduct a directional flush of west-side water mains March 24–27, overnight 11pm–5am. Residents on Orchard, Grove, Birchwood, and adjacent streets may notice brief discoloration. Run cold water 2–3 minutes before use. No service interruption expected.
- Mar 16, 2025Meeting Notice
Select Board meeting — March 25, 7:00 PM
Agenda items include the FY26 DPW capital plan, short-term rental bylaw amendments, and a public hearing on the Cedar Hollow traffic-calming proposal. Meeting will be held in Town Hall Room 2 and streamed live.
- Mar 15, 2025News
Spring rabies & microchip clinic — April 5
Board of Health's spring clinic returns Saturday April 5, 9am–1pm, at the DPW yard. $15 rabies, $30 microchip. No appointment needed for residents. Dogs on leash, cats in carriers.
- Mar 13, 2025News
Pothole-blitz update: 217 repairs completed this quarter
DPW's winter pothole program closed 217 repairs between January 1 and March 15, a 23% increase over the same period last year. Bundling adjacent repairs via the request-intake AI has cut average truck-rolls per pothole from 1.4 to 1.08.
- Mar 14, 2025Meeting Notice
Finance Committee — April 2, 6:30 PM
FY26 budget review continues with Parks & Recreation and Library presentations.
Six departments, one door.
Each ticket reaches the right desk without a phone tree. The AI reads your description and routes — staff see and approve the routing before work starts.
Department of Public Works
Roads, sidewalks, streetlights, water & sewer, snow operations, trash collection, and the Millbrook transfer station.
Town Clerk
Vital records, dog licenses, voter registration, public records requests, and meeting minutes.
Building & Inspections
Building permits, zoning, code enforcement, and certificates of occupancy.
Police Department
Public safety, parking enforcement, animal control, and non-emergency community concerns.
Parks & Recreation
Riverside parks, field permits, youth & senior programs, and the Millbrook Pool.
Board of Health
Food service inspections, septic review, housing code, and public health nursing.
Every AI action is on the record.
Each request gets a category, department, and priority score with a written explanation.
Replies are drafted from prior resolutions. A staff member approves or edits before anything is sent.
The review log stores model, tokens, latency, reasoning, and who approved it — queryable for years.