Good afternoon, Diego
Today across Millbrook.
Tuesday, March 18 · 2:07 PM · Last sync 34s ago
Open requests
22
+4 since yesterday
Awaiting staff review
9
SLA clock running
SLA breaches
0
none today
Auto-routed this week
73%
+11 pts YoY
AI suggestions needing approval
Open full triage queue →Huge pothole on Main near the library
Mar 18, 2025MB-2025-00184Department of Public WorksAwaiting reviewElevatedAI classified94%Block party permit — Ferry St, May 24
Mar 18, 2025MB-2025-00182Police DepartmentAwaiting reviewRoutineAI classified91%Request tree planting on Birchwood Dr
Mar 16, 2025MB-2025-00170Parks & RecreationAwaiting reviewRoutineAI classified84%Records: body-cam footage from 2/12 traffic stop
Mar 6, 2025MB-2025-00155Town ClerkAwaiting reviewRoutineAI classified83%Three streetlights out on Birchwood
Mar 17, 2025MB-2025-00148Department of Public WorksAwaiting reviewElevatedAI classified92%
Volume & AI offload — last 12 weeks
More requests, same headcount.
Updated hourly
Auto-routed %
73%+11 pts YoY
Estimated 820 staff-minutes saved this week by AI draft + duplicate detection.
Recent AI actions
Full audit log →| Action | Request | Model | Conf | Decision | When |
|---|---|---|---|---|---|
| classify | MB-2025-00184 | gpt-4o-mini (sim) | 94% | Pending | Mar 18, 2025 |
| draft | MB-2025-00184 | gpt-4o (sim) | 88% | Pending | Mar 18, 2025 |
| duplicate_check | MB-2025-00184 | embedding-v3 (sim) | 97% | Approved | Mar 18, 2025 |
| classify | MB-2025-00183 | gpt-4o-mini (sim) | 97% | Approved | Mar 18, 2025 |
| route | MB-2025-00183 | rules+gpt-4o-mini (sim) | 99% | Approved | Mar 18, 2025 |