Six desks. One phone tree we got rid of.
Millbrook consolidated its previous nine-department structure in 2021 to cut the back-and-forth on common requests. The AI handles first-pass routing across these six — every decision reviewed by a human before work begins.
Department of Public Works
Roads, sidewalks, streetlights, water & sewer, snow operations, trash collection, and the Millbrook transfer station.
- Phone
- (508) 555-0140
- dpw@millbrook.gov
- Mon–Fri, 7:00–15:30
- Pothole & pavement repair
- Streetlight outages
- Water & sewer service
- Trash, recycling & transfer station
- Snow & ice operations
- Street tree maintenance
- DMDiego MarquezDepartment head
- FOFintan O'DonnellField crew
- MPMin-jun ParkField crew
Town Clerk
Vital records, dog licenses, voter registration, public records requests, and meeting minutes.
- Phone
- (508) 555-0118
- clerk@millbrook.gov
- Mon–Thu, 8:30–16:30; Fri, 8:30–12:00
- Birth, death, marriage records
- Dog licensing
- Voter registration
- FOIL / public records (Ch. 66)
- Notary services (by appointment)
- AOAda OkaforDepartment head
- HBHarold BramwellClerk
- CRCamila RuizClerk
- NHNils HagenAdmin
Building & Inspections
Building permits, zoning, code enforcement, and certificates of occupancy.
- Phone
- (508) 555-0124
- building@millbrook.gov
- Mon–Fri, 8:00–16:00
- Building permits
- Electrical, plumbing, mechanical permits
- Zoning interpretation
- Code enforcement complaints
- Short-term rental registration
- RLRenée LeClairDepartment head
- SASylvia AbbottClerk
Police Department
Public safety, parking enforcement, animal control, and non-emergency community concerns.
- Phone
- (508) 555-0100
- pd@millbrook.gov
- 24 / 7 — non-emergency line
- Non-emergency reports
- Parking tickets & appeals
- Block party & event permits
- Animal control
- Alarm registration
- TNThuy NguyenDepartment head
Parks & Recreation
Riverside parks, field permits, youth & senior programs, and the Millbrook Pool.
- Phone
- (508) 555-0132
- parks@millbrook.gov
- Mon–Fri, 9:00–17:00
- Field & pavilion reservations
- Youth & senior programs
- Millbrook Pool passes
- Tree planting requests
- Trail & park maintenance reports
- JHJack HalloranDepartment head
Board of Health
Food service inspections, septic review, housing code, and public health nursing.
- Phone
- (508) 555-0128
- health@millbrook.gov
- Mon–Fri, 8:30–16:30
- Restaurant & food permits
- Septic & Title 5
- Housing inspections
- Public health nursing
- Rabies & vaccine clinics
- PIPriya IvesDepartment head
The rules the AI cites when it answers you.
- Ch. 9 §6
Noise Ordinance
Regulates allowable hours and decibel levels for residential and commercial noise, with specific provisions for landscaping equipment (8am–7pm weekdays, 8am–6pm weekends).
Last amended 2024-09-12 - Ch. 14 §3
Block Party & Street-Closure Permits
Requirements for temporary residential street closures: abutter notice, insurance, site plan, 14-day application window.
Last amended 2023-05-04 - Ch. 21
Short-Term Rental Registration
All dwellings rented for periods under 31 days must register annually. Includes smoke/CO cert and $125 fee.
Last amended 2024-02-01 - Ch. 66 §10
Public Records — Production & Redaction
Procedure for records requests: ten-business-day initial response, fee estimates, exemption categories (personnel, ongoing investigation, etc.).
Last amended 2022-11-18 - Zoning §7.3
Fences & Boundary Walls
Height limits by district: 4' front-yard / 6' side & rear in R-1; taller allowed with ZBA special permit.
Last amended 2021-06-22